About Us
We pair plans and phones for the best solutions for you.
We're guided by our core values: customer focus, ethics, community pride and diversity. We don't just talk about values, we live by them daily and put them to work for you.
The strength of our network and our commitment to providing exceptional customer service distinguishes us from other wireless providers. Our number one priority is to exceed your expectations.
Integrity. Trust. Respect. Across our business, we build lasting relationships with customers and one another. Doing the right thing for our customers just feels right.
We build connections with our communities by supporting causes that strengthen the neighborhoods where we live, work and play. From volunteering to annual campaigns like “Future of Good” and “Most Valuable Coach,” we harness the power of our local connections to build better communities.
We are an organization that puts people first. Our employees are multi-talented, creative and authentic. They collectively drive our business forward to meet your needs.
Our business model starts with leadership excellence, which creates passionate associates, who in turn deliver the world's best customer service.
Founder and owner of Sound Ideas in Macon, Missouri, Sue Gladbach, has truly started from the bottom and worked her way up to the top. In over 25 years Sue has been honored with a successful business, served as President of the Macon Area Chamber of Commerce, proactively engaged in community events (Fork and Cork, Boots and Black Tie, Bevier Homecoming and others), and donated many items to fundraisers such as The Randy Johnson Memorial. In 2013 Sue moved her Macon store to a larger location and opened a second store in Moberly, Missouri one short year later. Sue Gladbach, is not just an owner and founder of Sound Ideas, but a true member of our community.
General Manager of Sound Ideas, Jackie Nute, has been a hard working and dedicated employee for over 8 years. Through Jackie’s traits as a hard worker, team player, and role model her position with Sound Ideas has grown from Sales Associate, to Macon Store Manager, to lastly General Manager of all locations. With the help of Jackie’s great leadership, Sound Ideas achieved Elite Performers in 2019. The highest achievement an Agent location can receive with UScellular. Jackie is a passionate leader who strives for customer service and success for her team as a whole, we are honored to have her on our team.
Store Manager for our Macon Location, Ana Rucker has been with Sound Ideas for over 3 years. Customers will make special trips because they feel welcomed and appreciated by Ana. Ana has a passion for customer service and making sure the customer leaves with a smile. Ana has started out as a Sales Associate, then moved up to Business Solutions Manager due to her success with multiple business clientele. Now, Ana is the Store Manager of the Macon Location, due to her passion for Macon and its community. Thank you Ana Rucker, for all you do!
Store Manager of our Moberly Sound Ideas, Stephanie Dodd has been a hard working and dedicated employee for 2 years. Stephanie is very knowledgeable about the products we have available in our store. Customer Focus is very important to Stephanie and she takes the time to really get to know our customers. Stephanie has a deep passion for Moberly and the surrounding communities we serve. Thank you Stephanie Dodd, for all you do!
By supporting causes that are important to our neighbors, we go beyond our business to build a connection with the communities where we live and work.
We are pleased to invest our time, talent and financial contributions into supporting the communities we serve.