About Us
Imagine the evolution of the phone industry over the past 20 years.
Bag phones. Palm Pilots. The BlackBerry. A time before iPhones.
Through the surges in technology, Quality Cellular has evolved & adapted, whilst maintaining a high level of customer care and product knowledge. Our high quality service will continue to prevail throughout the next 20 years and beyond, supporting whatever devices, features, and functions become available next.
Call us today to set up an appointment or stop in to any of our convenient locations through the Madison and Janesville area.
We're guided by our core values: customer focus, ethics, community pride and diversity. We don't just talk about values, we live by them daily and put them to work for you.
The strength of our network and our commitment to providing exceptional customer service distinguishes us from other wireless providers. Our number one priority is to exceed your expectations.
Integrity. Trust. Respect. Across our business, we build lasting relationships with customers, between Quality Cellular stores, other agent stores, and corporate locations. Doing the right thing for our customers just feels right.
We are local. We support local. Currently, Quality Cellular is a member of twelve surrounding Chamber of Commerce. We sponsor area schools including Memorial, Whitewater, Sauk Praire, and many others. We are always eager to sponsor other local organizations. Our connections throughout the community allows us to capitalize on national UScellular campaigns like The Future of Good and Most Valuable Coach.
We are an organization that puts people first. Our employees are multi-talented, creative and authentic. They collectively drive our business forward to meet your needs. Many locations are staffed by bilingual associates. Sales representatives have also been known to break language barriers by typing conversations through Google Translate. Anything to satisfy a customer's needs.
Our business model starts with leadership excellence, which creates passionate associates, who in turn deliver the world's best customer service.
Retail Wireless Consultant Feb 2011- Feb 2015
Sales Manager Feb 2015- June 2018
Senior Sales Manager June 2018- Present
Retail Wireless Consultant Feb 2011- June 2014
Trainer June-2014- June 2018
Sales Manager June 2018- Oct 2018
Senior Operations Manager Oct 2018- Present
Retail Wireless Consultant Sept 2017-July 2018
Trainer July 2018-Present
Rob Smithback
Retail Wireless Consultant Feb 2004- March 2007
Sales Manager March 2007- Jan 2008
Retail Area Manager Jan 2008- Aug 2012
Sales Manager Sept 2012- Feb 2021
Operations Manager March 2021-Present
Retail Wireless Consultant March 2014- Oct 2015
Operations Manager Oct 2015- April 2019
Sales Manager April 2019- PresentÂ
Retial Wireless Consultant Sept 2016- July 2019
Sales Manager July 2019- Present
Retial Wireless Consultant Nov 2015- Oct 2018
Sales Manager Oct 2018- Present
Retail Wireless Consultant Sept 2018- Feb 2020
Operations Manager Feb 2020- Present
Rachel Weisensel
Retail Wireless Consultant June 2018-Feb 2021
Sales Manager March 2021-Present
By supporting causes that are important to our neighbors, we go beyond our business to build a connection with the communities where we live and work.
We are pleased to invest our time, talent and financial contributions into supporting the communities we serve.
We wouldn't be an agent of UScellular service if we didn't believe it provides superior coverage in South Central Wisconsin. Many assocaites have always had UScellular has their personal carrier. The company-wide brand buy-in helps us to assist customers. We are called a "service provider" and are not employed as a "service seller".