UScellular® Authorized Agent
UScellular® Authorized Agent
Appliance Plus has friendly, knowledgeable associates ready to help you with all your wireless needs. Whether it is troubleshooting an issue, setting up email, making a payment, or switching carriers, we are here to help you.
Hours of Operation:
Sunday: 12pm (noon)-5pm
Feel free to contact any of our 8 locations with any questions or concerns you may have. Please call:
West Union: 563-422-8988
New Hampton: 641-229-5655
Charles City: 641-330-6865
Webster City: 515-832-2703
Forect City: 641-251-2161
Also check out our Facebook page to keep up with all our latest promotions and what's happening in our locations.
We're guided by our core values: customer focus, ethics, community pride and diversity. We don't just talk about values, we live by them daily and put them to work for you.
The strength of our network and our commitment to providing exceptional customer service distinguishes us from other wireless providers. Our number one priority is to exceed your expectations.
Integrity. Trust. Respect. Across our business, we build lasting relationships with customers and one another. Doing the right thing for our customers just feels right.
We build connections with our communities by supporting causes that strengthen the neighborhoods where we live, work and play. From volunteering to annual campaigns like “Future of Good” and “Most Valuable Coach,” we harness the power of our local connections to build better communities.
We are an organization that puts people first. Our employees are multi-talented, creative and authentic. They collectively drive our business forward to meet your needs.
Our business model starts with leadership excellence, which creates passionate associates, who in turn deliver the world's best customer service.
Meet Gary Fox!
Gary is the owner of Appliance Plus - UScellular Authorized Agent! It is because of Gary and his excellent leadership team that we are where we are today. Our business model starts with leadership excellence, which creates passionate associates, who in turn are able to deliver the world's best customer service. Gary had done an excellent job of providing the company with a great foundation of leadership that creates an encouraging environment to allow all employees to improve their knowledge and skills.
Meet Amber Kane, she is the Administration Leader and is part of the Human Resource Team for all Appliance Plus, Appliance Plus UScellular Authorized Agent locations. She has worked for the company since May 2004.
Amber has been working for the company since May of 2004 as a UScellular Sales Associate, November of 2011 became the Oelwein Sales Leader, July of 2015 as Administrative Assistant and now as of February of 2022 the Administration Leader. The Administration Team has grown tremendously since moving in the building February of 2022 and she is so excited to see our team grow in the near future. Every day is a new adventure.
Amber is from a little town of Stanley, Iowa and currently lives in Fairbank, Iowa with her husband and two sons. She enjoys time with her family and anything to do with decorating. Mexican is her absolutely favorite food for any occasion. She loves working with everyone in the Administration building.
Meet Rachel Reams, she is the Area Sales Leader for our UScellular locations in Charles City, Webster City, Osage, Forest City, and New Hampton. She has worked for this company since November of 2005.
Rachel is originally from Oelwein and started working for Appliance Plus, UScellular when we only had one location back when she was in high school. She has worked full time at 4 of our locations, 3 of those locations she managed. She currently lives in Charles City, where she is officed, with her husband and 3 children.
Rachel has always lived by the rule to treat people the way you would like to be treated. She learned that in elementary school and still goes by it as that was also how she was raised and what her parents taught her. Rachel’s leadership style is pretty laid back but she also does not allow herself to be walked on or by people who treat others with disrespect and she always believes in doing what is best for the company. She has learned a lot from her own past leaders of leadership styles she likes and leadership styles she doesn't like and has learned and grown from both.
On a more personal note, Rachel’s favorite artist is Taylor Swift. She loves the color pink and during her time off work she loves spending it with her family. Rachel considers Appliance Plus her second family and her second home and she loves it ! Rachel enjoys watching employees in our company grow, and succeed. She has gotten to watch several people hired as part timers grow to now be part of our leadership team. It amazes her to see such growth in individuals and the company. She loves that there are employees that have just as much passion for the company as she does !
Meet Marjorie Lau, she is the Bookkeeper and is part of the Human Resource Team for all Appliance Plus, Appliance Plus UScellular Authorized Agent locations. She has worked for this company since May of 2022.
Marjorie is known to all of our staff and customers as Margie. Margie is a fantastic addition to our team as she brings a great positive professional mindset to the work environment. She absolutely loves all of her job responsibilities, as each day is different and she gets to enjoy the challenges that comes along with learning new things. Outside of work, Margie enjoys going boating, kayaking & working on home improvements with her husband, Bret. Together Margie and Bret have 3 adult children, a granddaughter, as well as a dog, named Hank, and grandpup, named Maia.
Meet Our Leadership Team!
This is our UScellular Leadership Team! This leadership team works hard to create a positive and productive work environment for their teams.
(Back Row, Left to Right) Jeremy - New Hampton ; Sadie - Forest City ; Kyli - Independence; Gary Owner ; Rachel - Area Sales Manager; Ceeanne - Dyersville ; Andrew - Charles City;
(Front Row, Left to Right) Theresa - Oelwein ; Josie - Osage ; Jordanna - Webster City ; Amber - Waukon ; Brooke - Area Sales Manager ; and Brittney - West Union
Meet Brooke Pritchard, she is currently the Area Sales Leader for our UScellular locations in Oelwein, Independence, West Union, Waukon, and Dyersville. She has worked for UScellular since 2011 but has been a part of the AP Family since November 2013.
Brooke’s leadership style is to lead with heart. She aims to get to know her team, leaders and associates. She likes to be present and in the moment while in the stores. One of Brooke’s favorite things about her job is being able to help foster and cultivate a positive fun work environment for all employees. There is nothing more satisfactory than getting to watch people grow into their roles and advance on from there.
When Brooke is not at work she is spending time with her daughter, Lainee, who is a freshman this year. She likes to support her daughter in everything she does from Band to FFA, support is in the “stands”.
By supporting causes that are important to our neighbors, we go beyond our business to build a connection with the communities where we live and work.
We are pleased to invest our time, talent and financial contributions into supporting the communities we serve.